What's your policy for returns, refunds and replacements?
Instead of returning your items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. Please contact us to let us know what went wrong so we can resolve the issue in a timely manner. Please send a picture so we can see how we can help you. Then, if possible, consider donating your product to a local charity.
In most cases, we can only process refunds or replacements in situations where the item was received damaged or not delivered. If the product is damaged or not delivered, we will work out a 100% refund or a replacement at no cost to you.
If the reason for wanting a refund is because you didn't like your item, it's unlikely that we can process a refund or replacement. However, please contact us to discuss the issue to see if we can solve the problem.
If your product arrived damaged please contact us, explain what went wrong and send a picture.
We can only accept refund or replacement requests 10 days after you have received your product.
To begin a claim, you can contact us at firstname.lastname@example.org. Please include your name, order number, an explanation of the problem, and a picture of the problem.
If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or the original payment method. A refund can take up to 10 days to complete. Please be patient.
If your item arrives broken or damaged, we will do whatever it takes to make it right. Please contact us within 10 days of your item arriving and send us a picture of the damage. We will find a way to work with you whether that means a refund or a replacement item.
It is okay to let your baby take naps in the expanding section of the bag with ADULT SUPERVISION. DO NOT leave your baby unattended while sleeping in the changing area. This bag is not meant to be used as a crib. This bag can do many things, but allowing a baby to sleep unsupervised is not one of them!
Lots of storage:: A main compartment for diapers, formula, bottles, toys, blanket etc. A front pocket with insulation for keeping up to three bottles warm. A waterproof pocket for any wet clothes. A side pocket for a water bottle or umbrella and another side pocket for wet wipes that you can use while changing your baby's diaper. There is also a privacy pocket for you to store your cell phone, credit cards, wallet, daily planner, etc...
Waterproof: Avoid exposure to heavy rain. The material on this bag is designed to protect your belongings from light/regular rain showers. The material dries quickly.
Charging port: Connect an external battery and charge your cell phone while you are "on the go." (Only available with the newer models that include a shade cover).
Shade Cover: Let your baby nap without the sun getting in their eyes. (Only available with newer models)
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 per month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.”
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